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Returns & Exchanges
At Nopalera, we want you to be completely satisfied with your cactus-based beauty rituals; if a product isn't the right fit, we offer returns on unused items within 30 days of purchase.
1
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a pre-paid shipping label.
2
Prepare Your Package
Carefully pack the items in their original packaging to ensure they are protected during transit back to our warehouse.
3
Ship It Back
Attach the provided return label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing